23 FEB 2011

Southeastern confirms no discounts for season ticket holders

The University of Sheffield has just published its independent audit of Southeastern's performance data which showed that 82.04% of trains ran on time – just 0.04% above the threshold that would have triggered a 5% reduction in season ticket prices.

The University's report confirms that Southeastern's figures are accurate which means that rail passengers will not be entitled to any discount.

Greg commented:

"I think the current compensation system – which is based on the average punctuality of all mainline services provided by Southeastern across Kent and Sussex - is fundamentally flawed. It is ridiculous to base performance on the basis of how well all lines are doing as the High Speed One services are much more reliable. If you just took the results from the Hastings line, the trigger for compensation would certainly have been met.

"The whole system needs to be changed. The fact that the High Speed rail service is used to calculate whether compensation is paid is particularly galling for residents in West Kent as we are not only having to pay extra for a service we don't use, but including High Speed One is also preventing us from being compensated for the poor performance we have experienced."

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