11:30am - 16 December
Following the most recent disruption to water supplies in Tunbridge Wells and the surrounding villages, Greg met again with the Director of Operations for South East Water.
Greg made it clear that he has run out of patience with the company's excuses for the rolling water outages which have been impacting thousands of his constituents since November.
During the meeting, Greg demanded:
- Immediate action and that all resources – such as the deployment of their tanker fleet – to be utilised to bring back supply.
- More bottled water stations. A bottled water station has been opened at the Pembury Tesco but people should not have to journey all the way across town for water.
- Investment in short-term emergency measures to boost resilience, especially in the run up to Christmas.
- Longer term steps to restore the resilience of supplies.
- Compensation for affected customers – South East Water are hiding being their terms of service which states water must be cut off for 12 consecutive hours for payments to be triggered. This ignores the fact that many constituents experience more than 12 hours of disruption in a 24 hour period – let alone over several days - and these ongoing outages have cause huge inconvenience.
To ensure they do not backslide and get a grip of the situation, Greg has requested a debate in Parliament in which he intends to highlight their failures during the last few weeks.
1:15pm - Greg gives interview to BBC South East in which he criticises the current water situation in Tunbridge Wells.
South East Water confirms water tankers are now injecting water into our Blackhurst storage tank to speed up recovery.
3:45pm - Greg has conversation with South East Water CEO David Hinton on the poor performance of the comapany and emphasises he expect the issues raised above (11:30am) to be addressed.
Sunday - 18 December
Greg visits the bottled water station at the Pembury Tesco where he meets South East Water CEO, David Hinton, in person.